FAQs and Terms and Conditions

If you have any questions, feel free to call either Cathy or John on: 01282 455 185

Why do you not give refunds?

We pay charges on every transaction people made through our shop. We also pay transactions on every refund too.

If we offered free refunds our payment processing charges double.

We’re only a small business and we can’t afford to take these losses like this. So, we must make all payments non-refundable.

Our work schedule is manic running up to Christmas. Not only do we have the turkeys to process, but we have a sheep and beef farm to run too. And we all have families and children to deal with as well.

Issuing refunds takes time. And this is simply time we don’t have running up to Christmas.

To summarise: we don’t give refunds because it cost us too much and we don’t have the time to process them.

When do I have to pick my Turkey up?

All turkeys are to be collected 23^rd and 24^th December. We will knock the deposit amount off the full amount to pay.

Payment for the rest of the turkey is made with cash or cheque. We do not have a cash machine onsite.

And if you have any questions feel free to call either Cathy or John on: 01282 455 185.

So, if you’ve bought your turkey online, you simply need to remove £20 when you pay for on the 23^rd and 24^th of Dec.

Where is your farm located?

Please see this page for details of our location.